The role of monitoring and evaluation of social projects and programs in improving the quality of social services

Tetiana Shapovalova


Introduction. Improving the quality of social services financed from regional budgets and provided by non-governmental social organizations is directly related to improving the efficiency of social programs and projects. Both the governing bodies and executors of the project and the target audience to which the project or program is directed are interested in the effective work of social projects and programs. Thus, providing feedback from beneficiaries on their satisfaction with the services provided under the project or from the expert community on the effectiveness of the program greatly encourages NGOs and governments to improve the quality and effectiveness of their work.

Management of social projects is carried out directly by non-governmental public organizations, but state and regional authorities that finance these projects should also take part in this process. At the same time, the state is generally responsible for social policy, so the implementation of social projects, regardless of who implements them, ultimately fits into the system of public administration. One of the most important mechanisms that ensure the quality of management components in general and project management in particular is monitoring and evaluation.

Goal. The purpose of the article is to determine the mechanism for improving the quality of social services provided by the private sector at the expense of regional budgets using methodological approaches to monitoring and evaluation.

Method. The theoretical and methodological basis of this article is based on the use of basic provisions of economics, public administration and social work, legislation, as well as the main provisions of scientific developments of Ukrainian and foreign authors on the market of social services in Ukraine, monitoring and evaluation of social programs and projects. financed from regional budgets and implemented by non-governmental organizations. Methods of system and structural-functional analysis are also used (theoretical and methodological generalizations, study of the essence of the monitoring and evaluation process).

Results. It was found that one of the priorities of the state policy of reforming social services is to create a market for social services and participation in this market of organizations of all forms of ownership, including non-governmental social organizations. It is proved that non-governmental organizations have a strong potential for the implementation of state policy in the reform of social services. An analysis of methods for monitoring and evaluating the quality of social services in Ukraine. Methodological approaches to assessing the effectiveness of social projects financed from regional budgets and implemented by non-governmental organizations are proposed.


state budget; regional budget; social services; social projects; social programs; monitoring and evaluation; impact assessment; non-governmental organizations

Full Text:



Martyakova, E. V. (2012). Ustoychivoe razvitie na osnove biznesa, vlasti i obshchestva [Sustainable development on the basis of business, government and society]. Elektronnyy arkhiv DonNTU – Electronic archive of DonNTU. Retrieved from: [in Russian].

Moroz, N. O. (2011). Formuvannya instytutu neuryadovykh orhanizatsiy v konteksti stanovlennya hromadyans'koho suspil'stva Ukrayiny [Formation of the institution of non-governmental organizations in the context of the formation of civil society in Ukraine]. Humanitarnyy zhurnal – Humanities Journal, 3–4, 241–246. Retrieved from: [in Ukrainian].

Novak, V. V. (2004). Instytuty vlady ta neuryadovi orhanizatsiyi hromadyans'koho suspil'stva: formy ekonomichnoho spivrobitnytstva [Institutions of power and non-governmental organizations of civil society: forms of economic cooperation]. Visnyk Khmel'nyts'koho iniversytetu rehional'noho upravlinnya ta prava – Bulletin of the Khmelnytsky University of Regional Management and Law, 4 (12), 286-291. [in Ukrainian].

Novakova, O. V. (2013). Rol' mizhnarodnykh neuryadovykh orhanizatsiy v realizatsiyi kontseptsiyi staloho rozvytku [The role of international non-governmental organizations in the implementation of the concept of sustainable development]. Politolohichni zapysky – Political science notes, 7. Retrieved from: [in Ukrainian].

Pikalova, O. (2010). Stan ta dynamika neuryadovykh orhanizatsiy v ukrayins'komu suspil'stvi [Status and dynamics of non-governmental organizations in Ukrainian society]. Al'manakh. Filosofs'ki problemy humanitarnykh nauk – Almanac. Philosophical problems of the humanities, 19, 206-211. Retrieved from: [in Ukrainian].

Pozhydayev, Ye. O. (2007). Neuryadovi orhanizatsiyi u suspil'no-politychnomu zhytti Ukrayiny: mezhi uchasti ta priorytety diyal'nosti. [Non-governmental organizations in the socio-political life of Ukraine: the boundaries of participation and priorities]. Statehichni priorytety – Strategic priorities, 4 (5), 19-26. Retrieved from: [in Ukrainian].

Taranenko, H. H. (2010). Do pytannya definitsiy neuryadovykh orhanizatsiy [On the definition of non-governmental organizations]. Problemy mizhnarodnykh vidnosyn – Problems of international relations, 1, 310-326. Retrieved from: [in Ukrainian].

Teslits'kyy, A. M. (2011). Klasyfikatsiya hromads'kykh obyednan' v Ukrayini [Classification of public associations in Ukraine]. Naukovyy visnyk Chernivets'koho universytetu – Scientific Bulletin of Chernivtsi University, 559, 44-47. Retrieved from: [in Ukrainian].

Nechosina, O. (2019). Funktsionuvannya systemy sotsial'nykh posluh v Ukrayini: korotkyy opys [Functioning of the system of social services in Ukraine: a short description]. Kyyiv: Solidarity Fund PL in Ukraine. [in Ukrainian].

Cherkashyna, T. O. (2010). Nederzhavni hromads'ki orhanizatsiyi yak subyekt nadannya sotsial'noyi dopomohy naselennyu [Non-governmental organizations as a subject of social assistance to the population]. Visnyk NTUU "KPI". Politolohiya. Sotsiolohiya. Pravo – Bulletin of NTUU "KPI". Politology. Sociology. Law, 2 (6), 89-94. Retrieved from: [in Ukrainian].

Kohut, V. I., & Andreychuk, S. K. (2016). Derzhavni ta nederzhavni orhanizatsiyi sotsial'noyi sfery v Ukrayini: osoblyvosti vzayemodiyi ta perspektyvy rozvytku [State and non-state organizations of the social sphere in Ukraine: features of interaction and prospects for development]. Efektyvnist' derzhavnoho upravlinnya – Efficiency of public administration, 3, 201-207. Retrieved from: [in Ukrainian].

Dubych, K. V. (2015). Suchasna systema nadannya sotsialnykh posluh Ukrayiny [Modern system of social services in Ukraine]. Derzhavne upravlinnya: udoskonalennya ta rozvytok – Public administration: improvement and development, 3. Retrieved from: [in Ukrainian].

Pro sotsial'ni posluhy [On social services]: Zakon Ukrayiny vid17. 01. 2019 r. # 2671-VIII. Retrieved from: [in Ukrainian].

Romanova, N. F. (2017). Formuvannya rynku sotsial'nykh posluh na suchasnomu etapi v Ukrayini [Formation of the market of social services at the present stage in Ukraine]. Innovative processes in education – Innovative processes in education, 183-198. Retrieved from: [in Ukrainian].


Article Metrics

Metrics Loading ...

Metrics powered by PLOS ALM


  • There are currently no refbacks.

Copyright (c) 2020 Tetiana Shapovalova

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.


Articles are distributed under Creative Commons Attribution  International 4.0 (CC-BY-NC 4.0) 

Science Works Journal "Ekonomichnyy analiz"

ISSN 1993-0259 (Print)  ISSN 2219-4649 (Online) DOI: 10.35774/econa

© West Ukrainian National University

© «Ekonomichnyy analiz», 2007-2023