Digitalization of the logistics process management system of postal and courier services

Oleksii Taranenko


Abstract


The article is devoted to the development of theoretical and methodological recommendations for the automation of business processes of postal and courier services. The subject of the research is the logistics business processes of postal and courier services. On the basis of theoretical generalization, methods of analysis and synthesis the approaches of scientists to definition of essence and advantages of digitalization of business processes are investigated. Technical means of automation of logistics management system are considered. Scenarios for automation of logistics business processes are identified. Problems of introduction of modern ERP-systems at domestic enterprises, which consist in the existing monopoly on the market of software products and in the absence of a significant number of specialists working with one of the most popular information systems, are revealed. Therefore, it is determined that one of the optimal approaches to automation of logistics business processes of postal and courier services is the expansion and integration of the ERP-system to the developed specialized LMS modules. A model is proposed that aligns LMS software tools (modules) for postal and courier services with the relevant business processes. The developed model covers the following information flows: development of the operational plan, acceptance of the parcel, packing and grouping, transportation, sorting, courier delivery, parcel delivery. It is determined that the supply chain planning system is the basis of the transaction system and provides the planning of scenarios to meet demand, taking into account the limitations. The proposed model describes the following business processes – order management, inventory management, transport management, yard management, warehouse management, courier delivery management, logistics analytics. For each process the directions which will be subject to automation, their maintenance and essence are defined. It is established that digitalization of logistics processes provides new opportunities for postal operators to increase efficiency, improve speed and reliability, develop innovative products and services.


Keywords


postal and courier services; automation; business process; management; logistics processes; information support; information system

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DOI: http://dx.doi.org/10.35774/econa2020.03.138

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Science Works Journal "Ekonomichnyy analiz"

ISSN 1993-0259 (Print)  ISSN 2219-4649 (Online) DOI: 10.35774/econa


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