Role of chat bots in online training of personnel of modern enterprise

Abstract

The direction of training employees online is relatively young and is gaining more and more popularity in such areas as e-commerce services, call centers, and the gaming industry. Therefore, the topic is relevant, international, and unified approaches in the classification and methods of creation have not yet been developed. The chatbot can be deployed on websites, mobile apps, social media messaging apps, SMS/text messaging, and other communication channels to serve as frontline virtual agents for staff, as well as work behind the scenes with agents through it. learning. Chat-bot communication with the worker in a dialog mode allows the company to answer questions and provide information using natural language to conduct training, increasing the comprehensibility and interest of the staff. This research paper presents an analysis of the use of a chatbot as a tool for online training of an organization’s personnel, reveals its advantages, disadvantages, and ways of development in a company. The article is filled with examples of practical cases of introducing a chatbot into the learning process, including a description of a successful long-term training project in a global international company.