Quality management service at airports

Kateryna Ivanivna Malinoshevska


Abstract


This article presents a set of measures of quality management service at airports that allow you to set the level of service quality and decide whether further provision or the need for improvement. Improving the quality of service at airports strategize allow competition in the market based on the existing capacity airport Approaches to defining criteria of quality of aviation services at airports are in shaping the quality management system to provide services at the airport to highlight the main criteria for airline requirements associated with diversification activity that allows you to balance the market airline flights. The author proved the results of the study and recommendations of it sapplications. 


Keywords


quality management; quality management system approach to quality management; quality air service

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References


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Articles are distributed under Creative Commons Attribution  International 4.0 (CC-BY-NC 4.0) 


Science Works Journal "Ekonomichnyy analiz"

ISSN 1993-0259 (Print)  ISSN 2219-4649 (Online) DOI: 10.35774/econa


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